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Placencia casino and sports bar11/20/2023 ![]() ![]() ![]() We were only charged for the shorter service so just gave up since issue resolution at this hotel was not going to happen.ĭespite the numerous issues the staff never offered a sincere apology or anything to address these issues with a room discount or even a free drink. We reluctantly came back an hour later and our service ended up being 30 minutes less than we had booked. When we showed for our appointment, we were informed we were moved back an hour as another guest wanted service. In addition, we had booked spa services a few weeks prior to our visit and had email confirmation of the time and service duration. We raised all these issues numerous times but nothing was done during our stay. The wifi for the room never worked even though this was supposed to be included. We had to notify the front desk of this daily over three days before it was finally fixed. The main issue with this hotel was the service from the front desk. This is actually an issue anywhere on the island as Taxi's are expensive and it is not easy to rent a car. While the hotel will provide transportation it is quite costly. There are much better restaurants at other hotels though. The food at the restaurant is nothing special but edible. We had a very nice visit and the property is generally quite nice. ![]()
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